Mark Ryden has been designing and manufacturing high-quality backpacks for the past 10 years. The highest priorities are quality and customer service.
60 Days Return Policy
We want you to be completely happy with everything you buy at www.markrydenbag.com. If there is any trace of a manufacturing defect on the item you purchase, you may return it for a 1 to 1 exchange or a full refundwithin 60 days of delivery.
- Please send an email to firstname.lastname@example.org with your order number and the reason for your return, as well as a minimum of three photographs of the product you'd like to return.
- Securely pack the product(s) in their original packing. All parts and accessories should be included. To receive compensation, all products must be unopened.
- Return the item to the courier service and give us with the parcel's tracking number and details.
- When the item is received back in our warehouse and quality confirmed, your exchange will be handled within 5 – 10 business days.
First Year of Ownership: Worry Free
We will pay all repair costs if your Mark Ryden product is damaged during the first 12 months you own it, with a few exclusions. If the product is determined to be beyond repair, we will replace it. If a replacement product is not available, we will replace it with a similar product of comparable value. Abuse-related damage, cosmetic damage (such as damaged leather or discolored fabrics), and incidental or consequential losses, such as damage to or loss of a bag's contents, loss of usage, loss of time, or comparable charges, are not covered. Your only job is to send your bag to us for repair, and you are responsible for the postage.
The bottom line is that we at Mark Ryden are completely dedicated to keeping you satisfied with our products and service. We hope that once you've had the pleasure of owning and utilizing our items, they'll become lifelong companions. During normal business hours, you can contact us online at Support@markrydenbag.com to talk with a customer service specialist.
As evidence of purchase, please keep your confirmation email. This will be required to show that your warranty is valid. This will also act as verification that you made your purchase through our online store.